Website

Metamora State Bank Official Website: https://www.metamorabank.com

 

Text

MSB will never text you directly.

 

Automated Calls

MSB will never ask you to enter or give account information to an automated phone system outside of telephone banking or debit card fraud calls.

  • You should always be suspicious of requests for personal banking information.

Debit Card Calls


MSB has automated calling related to debit card transactions.

  • The calls originate from a 219 area code and will have live operators.

What are those calls like?

  • The operator will identify as Metamora State Bank.
  • The operator will ask for the name on the card and or account number.
    • The operator may also ask for 2 of these items: Address, DOB, and primary social security number
  • They will describe the transaction for a card ending in XXXX to confirm that the customer performed the suspicious transaction.

 

Email

I. Online Banking Email


MSB may email you from your online banking product, but the email will not include links to websites. You may configure email alerts.

  • When in doubt call us.
  • The emails may include phone numbers to call which will most likely be an 800 number or a published number.
  • The email will never ask you to reply.
  • The email will never have an attachment.
  • The email will not include active links. It may include an advisement to go to the website for information, but not a link.
  • Email alerts about your accounts will usually come from Email is displayed with Javascript. on behalf of no-reply@metamorabank.com


Online Banking Email Alert Configuration in figures below:


MSB Online Banking Email screenshot

 MSB Online Banking Email screenshot


Online Banking Alert Email Sample below:

Online Banking Alert Email Sample screenshot

 

II. eStatement Email


You must opt-in to receive eStatement notices. Once enrolled you will receive eStatement availability notices by email.

  • The email will come from Email is displayed with Javascript. on behalf of statements@metamorabank.com


eStatement Sample Notice below:

eStatement Sample Notice screenshot

 

III. Loan Application Email


If you filled out a loan application with one of our loan officers, you will possibly receive email from them during the process.

 

Direct Human Call

MSB may call you individually from approved numbers, but if you were not expecting the call, you should always call back a known number, which is listed below.

Calls from MSB will originate from these numbers, and you should call these numbers to verify identity or suspicious activity.

  • Metamora: 419-644-2361
    • Caller ID should show Metamora Bank depending on the number of characters allowed

  • Sylvania: 419-885-1996, 419-882-3001, 419-882-4401, 419-882-4553, 419-882-4857
    • Multiple Lines call out. Caller ID should show Metamora State Bank or Metamora Bank depending on the number of characters allowed
  • You may receive calls from MSB about debit card fraud. That number will start with 219.
  • If you filled out a loan application with one of our loan officers, you may receive calls from them during the process from one of the above numbers.

Metamora Banking Center
24-Hour ATM

Phone: (419) 644-2361
Fax: (419) 644-5774

Sylvania Banking Center
24-Hour ATM

Phone: (419) 885-1996
Fax: (419) 885-5151

24-Hour ATM Location
Evergreen High School
14511 Co. Rd. 6
Metamora, OH 43540


Telebanc
Your 24-Hour Information

877-MY MSB 411
(877-696-7241)

Do you want to earn higher interest rates with your savings?

The Metamora State Bank Premier Money Market Savings offer competitive tiered interest rates. Monthly maintenance fees are waived if you maintain account's minimum monthly balance of $5,000.00.

Learn More